Richard Dixon

Primary: Sr. SCCM Architect / Secondary: Windows & Cloud Service Architect

Contact: 425-577-8588 Message: 323-231-5360

Email: Richard@Phoenixtekk.net / Alternate: rdixon5652@outlook.com.

Security: US Pass Port, Government Clearance - Public Trust

Skype ID: Tek.Nah.Lah.G or Phone # 1-855-624-SCCM

Website: http://www.phoenixtekk.net  

LinkedIn: http://www.linkedin.com/in/richardleedixon

CEO & Founder: Phoenixtekk, LLC. SCCM Architects

Current Location: Vancouver, WA. Portland WA. Area.

Preferred Location: West Coast, Washington state, Vancouver, Portland Area and will Travel or Commute

Past Employers, Clients & Partners

Proctor & Gamble, 24 Hr. Fitness, Entertainment Industries like NBC and Warner Bros Studios, Telephone Services like NOS Communications and AT&T WorldNet, Government Agencies like Northrop Grumman, Library of Congress, Department of Labor, Ca. State Department of Health Services, Chip Manufacturer KLA-Tencor, Software Development and Partners: SCCM Experts, Panacea Consulting, 1E Inc., Enhansoft, Department of Labor, Bureau of Labor Statistics, Flexera Software, Bloomberg BNA, Bridgewater, PwC, Apex Systems and Microsoft.

Special Skill Sets:

·   Project Management and Cross Group Collaboration,

·   Maintain and implement infrastructure Quality Controls and Security Polices,

·   Define based standards and automated solutions based on industry standards,

·   Analytical Troubleshooting Skills in multiple technologies including SCCM and Active Directory,

·   Microsoft Active Directory management and Upgrade, Design and implementations,

·   System Center Configuration Manager 2007, 2012, 1602 including implementation or migration,

·   Office 365 Cloud, Azure Services and EMS Enterprise Mobility & Security,

·   Operating System Deployment (OSD) setup, configuration or automated solutions,

·   Software Updates Patch Management designed and implementation and setup for operational procedures,

·   Software Distribution and Packaging design and setup leveraging the AdminStudio Suite for Flexera Software,

·   Developed and created software packages for the Windows, Citrix and VDI desktop,

·   The AdminStudio Suite application publishing and packages for Windows and VDI environments,

·   Network Access Protection setup and implementation,

·   System Center Service Manager integration and automation,

·   Direct Access gateways setup and implementation,

·   Hardware and Software Inventory and Reporting, AdHoc custom reporting in SQL Reporting Services (SRS).

·   Integrating SCCM reporting and SQL Reporting services with SharePoint Technologies,

·   Historical Scripting in VB and 3 years of PowerShell scripting to date,

·   System Center Service Manager integration,

·   Operations Manager setup and integration,

·   Windows Server and Windows desktop operating system deployment design and implementation,

·   Windows Server 2012 R2 Hyper V and VMware virtualization management.

Education

School:Manual Arts Sr. High School, California, Graduate of 1986 – Major: Graphic Arts/CAD, Font Type Setting, Mathematics and telecommunications.

Advanced:Trade Tech Community College (Los Angeles, Ca.) El Comino Community College (Hawthorne, Ca.) 4 Certificates in Computer Related Technologies, Microsoft MCP, MCST in SCCM Infrastructures, 1E Inc. Certifications.

Pacific Institute:ISO9000 in Customer Service received from AT&T, ITIL Certifications received from Microsoft.

Microsoft:MCP, MCTS, MCITP, MCNPS in progress of updating to System Center and Windows 2016 certifications, Office 365 and Azure Cloud Architecture, Configuration Manager 2012 R2 Current Branch.

Project Experience

Able to managed complex projects from design and development to production. Develop and execute project plans and able to reevaluate to meet changing requirements. Able to identify resources needed and assign appropriate individual with the right responsibilities. Manage day-to-day operational of all aspects of a project and what’s in scope. Effectively apply enterprise methodology and enforce project standards. Engagement and review and quality assurance procedures. Minimize exposures and risks to that may impact the projects timeline. Manage project documents are complete, current, and stored appropriately. Able to managed and develop in SharePoint to support Project management collaboration. Wiz in customer ad-hoc reporting in SQL Reporting Services.

Self-assessment below is measured to show how much of the technology is used over other technologies in the current project or work related to the position.

Self-Assessments

SCCM 2012

SQL Reporting Service

SharePoint & Reporting

Ad-Hoc Reporting

Active Directory Domains

Windows Server 2012

SQL Server 2008 & 2012

Microsoft Intune

Exchange Online

Exchange On-Premise

Office 365

Azure Cloud

%

100%

95%

95%

100%

70%

90%

90%

100%

100%

70%

90%

90%

07/30/2015 to 07/15/2016Microsoft Corp / Avanade (Contractor)Vancouver, WA.
Position: Project Manager Engineer / Technical Lead

This was a remote opportunity working from home, I held the position of Program Manager / Engineer, after a few months on the job, and I was made Technical Lead of a small team. This was a dual role position, Manager and Engineer. The manager side dealt with managing the customers’ expectations, collaborations, meeting schedules as well as managing a 20 customer workload. Each team members also had 10 to 20 customer’s workload. The details of the work was assisting Microsoft customers in onboarding purchased cloud services from Office 365 and Azure. The Primary focus of this position was ensuring customer are able to setup and leverage Microsoft Intune, standalone or hybrid. This involved setup of mobile device management thru Configuration Manager for iOS Apple devices, Android devices and Windows Phone devices. Also included setup of the Microsoft Intune connector and the Exchange connector in Configuration Manager as requirements for enabling Conditional Access. Microsoft Intune is part of the EMS Suite where we had to also the opportunity to setup and provision Azure Rights Management ARMS, Azure Active Directory and AD Sync, Azure Multifactor Authentication and AD FS for SSO for Office 365, SharePoint Yammer and On-premise. Azure Virtual Networks and Azure Application Proxy solutions. I have also had the opportunity to setup Exchange Online and Hybrid as part of the solution.

I worked for Avanade as an Onboarding Manager representing Microsoft in the Cloud Services & Mobile Management Space, managing multiple corporate accounts across 3 different time zones assisting and supporting customers develop deployment plans and performing implementations of cloud services the customer purchased. The work also included an adoption effort, meaning that when we complete onboarding a customer into a cloud service that was purchased. We would also have the need to inform them of other service that the customer has already purchased. To ensure they are fully aware of all features and capabilities.

We also had the task taking time to understand the customers’ requirements and goals and then help the customer build the solution they require from purchased cloud services. Even to the point of ensuring and helping the customer choose the right solution or feature to meet business requirements. REAL WORLD EXAMPLE: Once after successfully assisting a customer to enable Microsoft Intune for mobile device management, the customer ask that he also want to use Microsoft Intune to block users from printing corporate data and information from mobile devices. Now while this feature is not in Microsoft Intune, that capability is in the product ARMS Azure Right Management Service that the customer has already purchase as part of the EMS Suite. It was my job to bring that to the customer attention and assist with enabling the feature and building the solution with the customer to achieve that “No Print from Mobile Device” solution.

SharePoint development experience for team was leveraged to help build collaboration and improve project management. Including InfoPath design and automation to support business workflows and reports built into SharePoint. Including development of customized ad-doc reports leveraging SQL Reporting Services for the project and for Configuration Manager.

I have recent experience in the following cloud services and features, in provisioning, configuration, optimization and design:

·               Enterprise Mobility & Security (EMS),  Azure Cloud Services

-          Azure Rights Management (ARMS),

-          Azure AD (AAD)

-          Azure Multifactor Authentication

-          AD FS service to enable SSO with Office 365

·               Office 365

-          AD Domains Services

-          Custom Branding, Password Reset

-          Azure AD Sync Tool

-          Azure AD Group Management

-          Azure AD Application Proxy

-          Azure AD Identity Manager Reporting

-          Azure AD Domain Services

-          Exchange 2013 Online and on premise for Office 365

-          AD FS setup for SSO with Office 365 and Azure services

·                

Self-Assessments

SCCM 2012

SQL Reporting Service

SharePoint & Reporting

Ad-Hoc Reporting

Active Directory

Windows Server 2008

SQL Server 2008 & 2012

%

90%

95%

95%

100%

70%

90%

90%

04/10/2015 to 06/25/2015Microsoft Corp / Experis (Consultant)Redmond, WA.
Position: Lead SCCM Architect

I held the position of Lead SCCM Architect for an existing implementation of SCCM 2012 environment that was deployed in a completely lock-down state with RBAC rights management managing fully policy locked down desktop and laptop workstations for Microsoft initiative of Secure Connection from workstation to Server. My responsibilities was to clean up and improve SCCM 2012 existing processes, standards and deployment methodologies for a client environment of 5000+ remote secure admin systems. This environment had a requirement to be deployed under the covers of the entire Microsoft  corporate network and ensure the new managed systems was not seen by Corp as managed by a secure source and having the ability to not manage already SCCM managed devices by corporate. This was a secret deployment to the company to prove both SCCM and the managed workstation can be fully managed in a lock down state from infrastructure to workstation hardening. Also developed and implemented a Software Updates deployment solution with policies and standards that makes up the patch management procedures. Leveraged SQL Reporting Services integrated with SharePoint to deliver ad-hoc custom SCCM dynamic live reports for applications and software updates. 

Self-Assessments

SCCM Plan & Design

SCCM Patch Management

SCCM 2012

SCCM OSD

SQL Reporting Service

SharePoint & Reporting

Ad-Hoc Reporting

Active Directory

Windows Server 2008

SQL Server 2008 & 2012

AdminStudio/InstallSheild

%

90%

90%

90%

100%

95%

95%

100%

70%

90%

90%

80%

01/05/2015 to 03/27/2015Bridgewater AssociatesBridgewater, CT.
Position: SME, SCCM Consultant

During this engagement with Bridgewater Associates, I held the position of SCCM Architect Consultant to help assist with a new implementation of SCCM 2012. The task was to design and architect a 2 tier infrastructure that consisted of a CAS with 3 primary SCCM sites, one located in the DMZ, one for internal corporate desktops, and one site used as a Pilot QA SCCM site that was locked down leveraging the RBAC permission model. This environment was built with dual reporting in mind with one SSRS Reporting Point located on the CAS Central site for centralized reporting and one location on the corporate desktop Primary site. This provided the ability to report for the entire infrastructure from the central site, and in the event of a central site failure, reporting to still be achieved by accessing and reporting from the Primary site to be able to obtain software updates and deployment status and compliance from a 2 layer for desktops.

Self-Assessments

SCCM Plan & Design

SCCM Patch Management

SCCM 2012

SCCM OSD

SQL Reporting Service

SharePoint & Reporting

Ad-Hoc Reporting

Active Directory

Windows Server 2008

SQL Server 2008 & 2012

AdminStudio/InstallSheild

%

90%

90%

90%

100%

95%

95%

100%

70%

90%

90%

80%

04/09/2014 to 11/05/14Bloomberg BNAArlington, VA.
Position: Lead Sr. SCCM Architect

I held the position of Lead Sr. SCCM Architect for a new implementation of SCCM 2012.  This was a new implementation of SCCM 2012 that was recently setup and in place prior to joining to team. I was to take this environment and recommend best practices and common use of features. My responsibilities was to lead and design an application distribution and package processes and implement the Software Center Catalog App Store along with leveraging the AdminStudio Suite. Convert all corporate applications to MSI distributable applications.  Identify and asses current applications within the environment and convert to SCCM packages or virtual application packages.

This company purchased the AdminStudio Enterprise suite based on my recommendation and experience. Designed and implemented the AdminStudio and the InstallSheild packaging solutions. This packaging solution also consisted of provided application distributions for the VDI desktop. Designed and integrated AdminStudio packaging workflow with SCCM content distributions and packaging process. Leveraged SQL Reporting Services integrated with SharePoint to deliver ad-hoc custom SCCM dynamic reports. Implemented a Warranty Solution purchased thru partner channels from Enhansoft. Implemented Warranty solution for all corporate workstations and built customized reports with SQL Reporting Services to delivered discovered warranty data.

The Warranty solution enabled management to budget and anticipating hardware purchases. This was made possible thru customized reporting for the warranty solution that allowed for viewing what computers are or will be out of warranty in a given date range. This solution leverage vendor API to obtain and discover warranty information for company owned workstations from the hardware manufacturers web service. The discovered information also provided information and error codes that enabled administration to determine why specific information was not available. Example, if and why serials numbers are not found in the Bios, if the vendor web service is down, etc.

Managed Software Updates and built customized Patch Management dashboard to display workstation and server security update compliance. These reports presented graphical representation of the compliance for software updates. These views allowed for determining what updates have been deployed, compliance and enforcement status for each update. Enabled administrators to see what computers have fallen out of compliance and for what specific updates. These reports allowed for search for a particular computer or users name and viewing the compliance status for the user’s computer as well as displaying systems information and status.

Assisted and designed integrated solution for SCCM and Operations Manager, identified all required monitors for SCCM that should be in Operations Manager, defined rules and alerts based on known best practices and pass experience. Implemented custom monitoring reports for both SCCM and Operations Manager 2012. Enabled integration between Operations Manager and Service Manager to create / open automated service requests and closure on resolution. Enabled automated patching for missing software updates allowing Operations Manager to detect required updates then trigger SCCM to send deployment to patch servers that fall out of compliance.

Additional responsibilities included ensuring the implementation of SCCM 2012 will also be able to successfully manage desktops virtual systems running in a VDI environment. Managing the VDI infrastructure yielded a unique opportunity to design a solution due to the fact the VDI desktop platform all ran on two servers that forced all client distributions to content access thru 1 to 2 network adapters per server. Because of this unique infrastructure, I had to design a solution that required the SCCM content for distributions to reside on the VDI servers so that VDI desktop access and downloaded content distributions from the local VDI storage to keep all VDI desktop virtual systems from access content over the WAN to keep from having a bottle neck a the VDI core platform at the network layer. 

Self-Assessments

SCCM 2012

SQL Reporting Service

SharePoint & Reporting

Ad-Hoc Reporting

Active Directory

Windows Server 2008

SQL Server 2008 & 2012

%

90%

95%

95%

100%

70%

90%

90%

02/10/2014 to 04/04/2014Bureau of Labor Statistics / Dept. of LaborWashington, DC.
Position: Lead SCCM Architect/Network Engineer 3

I held the position of Lead SCCM Architect for an existing implementation of SCCM 2007. My responsibilities was to clean up and improve SCCM 2007 existing processes, standards and deployment methodologies for a client environment of 4000+ desktops systems, physical an virtual. Implemented Reporting system with SSRS SQL Reporting Services. Built and developed reports and integrated with SharePoint to make the reports consumable to end users thru known portal UI’s. Developed and implemented a Software Updates deployment solution with policies and standards that makes up the patch management procedures. Leveraged SQL Reporting Services integrated with SharePoint to deliver ad-hoc custom SCCM dynamic live reports for applications and software updates. 

Self-Assessments

SCCM Plan & Design

SCCM Patch Management

SCCM 2012

SCCM OSD

SQL Reporting Service

SharePoint & Reporting

Ad-Hoc Reporting

Active Directory

Windows Server 2008

SQL Server 2008 & 2012

AdminStudio/InstallSheild

%

90%

90%

90%

100%

95%

95%

100%

90%

90%

90%

80%

09/09/2013 to 12/15/2013Kaye Scholer LLPTallahassee, FL.
Position: Microsoft Infrastructure Architect

During this engagement with Kaye Scholer, I held the position of Microsoft Infrastructure Architect for a new implementation of SCCM 2012.  This was a new implementation of SCCM 2012 for delivering Windows 7 thru Operating System Deployment (OSD) for 1,000 physical desktops and 1,000 virtual VDI desktops distributed across multiple regional and remote offices in the United States.

My responsibilities was to design and implement SCCM 2012 for a maximum of 2500 desktops systems physical or virtual. Assist the VDI team with migration XP to Windows 7 in all virtual and VDI desktop environments. Convert all corporate applications that was originally deployed thru VBS scripts and logon scripts and applications that was deployed thru Active Directory Group Policy. Identify and asses current applications within the environment and convert to SCCM packages or virtual application packages.

This company purchased the AdminStudio Enterprise package suite based on my recommendation. Designed and implemented the AdminStudio and InstallSheild packaging solutions. And designed and integrated AdminStudio packaging workflow with SCCM content distributions leveraging Microsoft DFS solution to manage content distribution from SCCM and AdminStudio solution.

Replaced current WSUS patching solution with SCCM Software Updates management solution. Developed and implemented a Software Updates deployment solution with policies and standards that makes up the patch management procedures. Leveraged SQL Reporting Services integrated with SharePoint to deliver ad-hoc custom SCCM dynamic live reports.

Self-Assessments

SCCM Plan & Design

SCCM Patch Management

SCCM 2007 & 2012

SCCM OSD & Patch Mgmt

SQL Reporting Service

SharePoint & Reporting

Ad-Hoc Reporting

Active Directory Upgrade

Windows Server 2008

SQL Server 2008 & 2012

Systems Integration

Network Access Protection

IBCM Management

PKI Infrastructure

Project Management

AdminStudio

%

90%

90%

90%

100%

95%

95%

100%

70%

90%

90%

90%

90%

80%

60%

75%

90%

75%

12/21/2011 to 07/15/2013Dept. Of Labor/Panacea ConsultingWashington, DC.
Position: SCCM Chief Architect

During this engagement with Panacea, I held the position of Chief Architect to manage the guidance and deployment strategies for a Windows XP to Windows 7 deployment project and Windows Network environment. Includes a new implementation of SCCM 2007 prior to the release of SCCM 2012 for delivering Windows 7 thru Operating System Deployment (OSD) for 5,500+ desktop and laptop systems distributed across multiple regional and remote offices, upgrading Windows Active Directory to Server 2012.

Designed and implemented Software Updates, Operating System Deployment, Application Packaging Solutions and standards. Features were setup and configured based on best practices and industry standard settings and configurations. This enabled a proper project completion hand-off along with documentation on use and operational procedures.

Validating multiple project deployment requirements and ensuring they meet government agency policies and standards for multiple agencies. Responsibility of developing a solutions and/or finding a commercial technology solution that will meet the requirements to overcome or work around the incompatibility.

Due to the many Agency and Originations within the department, group collaboration was essential to the project’s success. Manage meetings across groups based on domain structure and business logic. Provided recommendation for defining the requirements for integrated solutions that enabled a more robust collaborations cross agencies. Agencies within the department maintained separate Active Directory forest which required tight and close communications and group collaboration to successfully migrate Active Directory 2003 Forest to Active Director 2008 forest and convert each forest into a domain.

Reporting architecture was designed and developed leveraging SQL Reporting Services on SharePoint Technologies enabling cross-group collaboration for multi-functional services and purposes. Identifying and recommending industry technologies to meet project automated requirements. Having the technical background in multiple Microsoft technologies enables a broad outlook of technologies recommended based on industry standards and guidelines.

Self-Assessments

SCCM Patch Management

Active Directory Upgrade

SCCM 2007 & OSD

Patch Management

SCCM Custom Reporting

Active Directory 08

Windows Server 2008

SharePoint Technologies

SQL Server 2008

Systems Integration

%

90%

90%

90%

100%

70%

70%

90%

80%

100%

100%

08/15/2011 to 12/20/2011Library of Congress/PeopleComWashington, DC.

Position: SCCM Consultant

This position consisted of assessing an existing System Center Configuration Manager environment and resolving all issues they currently experienced. Provided recommendation for improving SCC client deployment process by implementing an overall client deployment solution leveraging WSUS Windows Software Updates Service that automatically discovered any system on the network and installing the SCCM client.

Designed and implemented Software Updates, Operating System Deployment, Application Packaging Solutions and standards. Features were setup and configured based on best practices and industry standard settings and configurations. This enabled a proper project completion hand-off along with documentation on use and operational procedures.

Validating multiple project deployment requirements and ensuring they meet government agency policies and standards for multiple agencies. Responsibility of developing a solutions and/or finding a commercial technology solution that will meet the requirements to overcome or work around the incompatibility.

Resolved issues with the Remote Tools feature then and implemented for use for Help Desk as well as trained the staff on initial usage of the tool. Provided standard operations procedures the improved software updates deployment management by implementing best practices and procedures. Investigated and identified PXE related issues to an understanding of what was needed resolve without having ownership of the DHCP services. Improved the operational procedures for deploying Operating System Deployment (OSD) images. Implemented DCM Design Change Management in lab in preparation for implementing in production as well as setup and configured System Center Custom Updates Publisher Tool for enablement of deploying HP and Dell firmware updates.

Self-Assessments

SCCM 2007

SMS 2003

Ops Manager 2007

Virtual Machine Mgr 07

Active Directory 08

Windows Server 2008

Power Shell

VB Scripting

Failover & NLB

NAP

Service Mgr 2007

SharePoint Technologies

InfoPath Technologies

SQL Server 2008

%

90%

100%

80%

100%

70%

90%

70%

80%

90%

90%

70%

90%

90%

70%

09/01/2010 to 07/30/2011SCCM Expert/LogiknetRedmond, WA.

Position: Sr. Systems Engineer

Joined SCCM Expert as Sr. Solution Architect and Head of Consulting Service to assist with building and developing a Support Desk business model and assisted with the initial write-up documentation for the next version of the company’s product. I managed all aspects of SCCM Expert network, Active Directory and SCCM 2007 environments. I also managed all labs and test validation efforts of the company’s product against SCCM to ensure compatibility and usability. I also handled all remote on-site work for the company as Head of Consulting Service for all new on-site deployments of company’s product and provided SCCM recommendation and best practices that helped customers improve the overall manageability of System Center Configuration Manager 2007 R3. In this position I managed the evaluated and test cluster services against the products ensuring scalability and achievable up time through the use of and for Microsoft technologies like SQL Server, Operations Manager, Configuration Manager and SharePoint.

Self-Assessments

Forefront Identity Manager 07

Active Directory 08

Windows Server 2008

Power Shell

VB Scripting

SharePoint Technologies

InfoPath Technologies

SQL Server 2008

Systems Integration

%

70%

70%

90%

70%

90%

90%

90%

80%

100%

100%

04/01/2010 to 08/12/2010Microsoft Corporation / SchakraRedmond, WA.

Position: Sr. Systems Engineer

Moved to this position to give myself additional exposure to various technologies and opportunities. I started this position as a Sr. Systems Engineer in Support for MSIT Forefront Identity Manager 2007. In this role I field all Tier 3 support escalations, as well as maintain Security Patch compliance, monitoring, and custom ADHoc SRS reports leveraging Ops Manager 2007 and SQL. Later moved from Engineering Support to Sustained Engineering which included additional tasks while maintaining the run state of the service. In this position I find and file Bugs and DCRS and write documentation and Primus Articles for known resolvable work items and push documentations down to Tier 2 Support. While currently a vendor working thru Schakra Inc., whom I am a Partner of as well as a Microsoft Partner.

Self-Assessments

SCCM 2007

SMS 2003

Ops Manager 2007

Virtual Machine Mgr 07

Active Directory 08

Windows Server 2008

Power Shell

VB Scripting

Failover & NLB

NAP

Service Mgr 2007

SharePoint Technologies

InfoPath Technologies

SQL Server 2008

Systems Integration

%

90%

90%

90%

100%

70%

90%

70%

80%

90%

90%

70%

90%

90%

70%

100%

04/2005 to 03/19/2010Microsoft CorporationRedmond, WA.

Position: Sr. Systems Engineer to Production Manager

At Microsoft as a Systems Engineer, I was directly working with SMS 2003 on to System Center Configuration Manager 2007 R3, As lead SCCM Engineer on the Network Access Protection (NAP) project from the SCCM Engineering Team, I designed and implemented MSIT’s client deployment process using the WSUS Client Deployment feature of System Center Configuration Manager 2007 R2. This WSUS client deployment solution was implemented to replace Microsoft’s historical use of VB Logon Scripts that provisioned and deployed the SCCM client. During this time I also implemented a Ticketing/Support Request system for the Infrastructure and Lab Services leveraging SharePoint and InfoPath technologies. Later I moved on to a new role as Production Manager and Lab Manager, yet still retaining Engineering aspect of the work required to support and maintain all SCCM clients and virtualization solutions across production and pre-production environments using SCCM and Virtual Machine Manager 2007 R2. Developed a patch management processes leveraging Configuration Manager 2007 R2 and Operations Manager 2007 R2.

I was also tasked with designed a solution using SCVMM and Hyper-V to decrease our SCCM server environment down from a 32 physical server foot print in the datacenter down to a 15 physical server foot print leveraging the Hyper-V virtualization technology. Managed and supported a 130+ virtual machine environment across Production, pre-production and lab environments. I have strong skills with USMT and the Microsoft Deployment (MDT) Toolkit enabling user state migration for OS migrations.

Also had the task of integrating and ensuring System Center Service Manager works appropriately with SCCM. I worked with the Service Manager in it infancy, version 1.0 and 2.0 assisting the SCSM Product group with designing and improving the product by submitting bugs and DCR’s. DCR = Design Change Request. The tasks related to Service Manager was integration, end-user front end manager and reporting. I built the reporting warehouse for both SCCM and SCSM leveraging SQL Reporting Services. Designed and moved project management workflows from SharePoint into Service Manager. 

Self-Assessments

SMS 2003

Active Directory 2003

Windows Server 2003

VB Scripting

SharePoint Technologies

InfoPath Technologies

SQL Server 2005

SQL Reporting Services

Systems Integration

%

100%

90%

90%

90%

90%

90%

80%

90%

100%

11/2004 to 03/2005KLA-Tencor CorporationMilpitas, Ca.

Position: SMS Engineer

Desktop Engineering, Managed 3 Tier 2003 Infrastructure Web Reporting & Patch Management, Kix, VB, WSH, & WMI Scripting, IPF and MSI Packaging, Software Distribution Management, 3rd Level Support of all SMS issues, 9,000+ SMS client, Multiple domain in Active Directory, 9 Primaries 10+ secondary sites, develop recommend Policies & Procedures for SMS and desktop systems, Evaluator of all new technologies, implement, developing and supporting those technologies the company desires to use or acquire. Systems Engineer and management of Company’s internal instant messaging and usage tracking system, integrated with Microsoft .Net Passport authentication for security and MSN and Windows Messenger IM client. Project Documentation, Windows NT to 2000 to XP platforms, SQL Reporting Service develop and system management, SQL reporting supporting reporting services implementations.

Self-Assessments

SMS 2003

Active Directory 2003

Windows Server 2003

VB Scripting

SQL Server 2005

SQL Reporting Services

Systems Integration

%

100%

90%

90%

90%

80%

90%

100%

10/2003 to 10/2004Wells Fargo BankRiverside, Ca.

Position: SMS System Engineer

As a SMS Engineer Consultant to Wells Fargo Services, I manage the companies SMS 2.0 and SMS 2003 4-tier SMS Infrastructure World Wide. I manage all SMS Web Reporting and Custom Web Reports. SMS Infrastructure monitors and health reporting. Also as the SQL DBA for all SMS Site systems, I manage and maintain the databases for SMS. Software Distribution Testing and Deployment, 3rd Level Support, Multiple domain structure, 30 SMS Primary’s and Over 400 Secondary Sites, Implemented and recommended Policies & Procedures for SMS Packaging. Project detailed documentation, Supported clients are: Win 9x, Windows NT, 2000, XP to Windows 2k3.

Self-Assessments

SMS 2003

Active Directory 2003

Windows Server 2003

VB Scripting

SQL Server 2005

%

100%

90%

90%

90%

80%

05/2003 to 10/2003State of California Health ServicesSacramento, Ca.

Position: SMS Engineer

As a SMS Engineer Consultant to California Department of Health Services, I continued the packaging and development for the companies SMS Multi-tier Infrastructure. I managed and designed the process in bring the enterprise standard Office Suite of 3 flavor (Office 97, 2000, XP) Installation into a manageable state. Implemented Office Administrative Points configuring SMS to distribute theses Office Points between 6 Primary Sites which supported the implementation of the SMS Add on Feature Pack, utilizing the SMS 2.0 Web Reporting and Add on Reporting, Software Update Services (SUS) 1.0 SP1 for company. Quick development of a newly created Package and Re-Package. SMS Infrastructure monitoring and health reporting, SMS Site configuration and site change recommendation SMS Scripting, Software Distribution Testing and Deployment, 3rd Level Support, SMS/SQL Database Administration, Provided recommendation for integrating SMS with Remedy Asset Management, 9,572 SMS client / 2 Tier Multiple SMS Site, Multiple domain structure, 6 Primaries and 11 Secondary Sites, Implemented and recommended Policies & Procedures for SMS Infrastructure, Project detailed documentation, Supported clients are: Windows NT, 2000 to XP.

Self-Assessments

Implemented SMS 2003

Active Directory 2003

Windows Server 2003

VB Scripting

SQL Server 2005

Alteris

%

100%

90%

90%

90%

80%

70%

12/2002 to 05/200324 Hour FitnessSan Diego Ca.

Position: Desktop Support Lead / SMS Administrator

As the Desktop Support Lead and only SMS Administrator, I designed and implemented SMS 2003 for a two site infrastructure for 24 Hour Fitness with emphases on remote client support for their laptop environment of 500 clients, and local client of community of 1,500. Before Implementing SMS 2003, I was tasked with Installing and Implementing SMS 2.0 and Altiris 5.5 simultaneously in a lab environment and production. This was done to allow management firsthand view of how they both functioned and their capabilities, soon after choosing to implement SMS 2003 over Altiris on the lack of certain features in Altiris and based on my recommendation to choose SMS. My challenge of tasks was to implement SMS for a rather largely known company but rather mid-size network and end user community health club in a short length of time, to enable tracking and deployment of patches for patch management. Also capturing the deployment process of a soon after project for the installment of New IBM Desktop systems. This position also held the rank of being 3rd Level Support, as well as the SQL administrator for SMS. Also I was hired for my experience with large desktop and network environments, as well as for my experience with SMS Microsoft Systems Management Server. My tasks and projects as Desktop Support Lead were to evaluate 24 Hour Fitness desktop world, and provide and recommend improvements as I developed the desktop department to be recognized as a department. During testing and implementation of SMS for this company, I used SMS and Altiris to react to the MS02-026 Unchecked buffer Worm. I am very fluent with the packaging installers of SMS Installer and Wise Installer and Winstall. I worked directly with Microsoft when setting up SMS, but all evaluation and recommendations for SMS to come into the company was done by me. Handle all duties of the department management as Desktop Support Lead for the Desktop support department. Implemented and strategize a Plan for a Project that had to deal with migrating more than 150 dialup users off an AS5300 dial up server over to a VPN Solution and supported this solution through and after the migration.

Self-Assessments

SMS 2.0 to SMS 2003

Active Directory 2003

Windows Server 2003

VB Scripting

SQL Server 2005

%

100%

90%

90%

90%

80%

12/2001 to 12/2002Warner Bros. / AOL Time WarnerBurbank, Ca.

Position: SMS Systems Analyst.

As one of two SMS administrators for the whole SMS infrastructure of a 3 tier SMS site, I managed and developed all application packaging and software distribution, using MSI, batch files, SMS Installer scripting, WHS scripting 3rd Level Support to all other IT Staff and department. User environment of 9,000 clients in a Multi domain structure, the SMS infrastructure spread World Wide. Domestic and International down to the UK. I also designed and managed the integration between SMS and Altiris Suite 5.5, Remedy Database Integration with MS Access for reporting asset management data. Assisted in the development of Policies & Procedures for the SMS Infrastructure. Comprehensive detailed Project Documentation. Desktop environment or Windows 9x, NT, 2000, later migrating to Windows XP. Used VB for some scripting, Used Perl 2.5 during a Unix and SMS integration to capture Unix systems information into SMS. Also standardizing their application package distributing by scripting their applications with SMS Installer and Winstall (Windows Installer). I maintained and created all SMS 2.0 reports using Microsoft Access 2000. I maintained and created all Collections and Queries that was to be used by all SMS Console Users. I maintained and monitored SMS backup results and status reports for metrics reports on the status and health of the SMS Infrastructure. Supported the SQL side of SMS as the DBA for SMS with monitored help from our DBA Team. Test Specialist involvement in all New Projects, Applications, or System Data Integration. Since our SMS Infrastructure was rather large, there was a variety independent IT department within the company under deferent management staff, which created a duplicate GUID problem, (duplication of SMS computer ID’s thru incorrect imaging procedures of desktop systems with the SMS client installed. I maintained and monitored the SMS SQL database for these duplication GUID records in the database keeping our SMS database free from cross-linked and referenced records and tables, which also provides a performance gain for SMS and SMS Console users.

Self-Assessments

SMS 2003

Active Directory 2003

Windows Server 2003

VB Scripting

SQL Server 2005

Server Backup

%

100%

90%

90%

90%

80%

70%

07/2001 to 09/2001Northrop GrummanEl Segundo, Ca.

Position: Server Administrator / SMS Packager

Administered a 30,000 + end-user network environment. Admin of Exchange Accounts, Handled Server Team Trouble Tickets, Backups and Restore, Maintain 30 + NT Servers, Performed and analysts on a 5 year old legacy Lotus notes systems that are integrated with MS Access and Oracle. Upgraded the MS Access portions of this legacy system and modified the code which it was programmed in an older version of Access, made modifications to the database links to Oracle. This system that Northrop had in place, took a total of the 3 hours and 45 minutes to complete the needed reports. After analysts and modification to this system, this systems process now took 55 minutes to complete. Set up a monitoring system of the NT Servers using the native Performance Monitoring program of MS Windows. Also placed on a project to develop a packaged application of an Oracle client that needed to be installed in silent mode, this project was started before I started work for Northrop, and their current staff was unable to accomplish this task successfully, with my research and documents from Oracle I was able to get this package to install in a silent manner.

Self-Assessments

SMS 2003

Active Directory 2003

Windows Server 2003

VB Scripting

SQL Server 2005

Server Backup

MS Access – Asset Mgt

Ad-Hoc Reporting

%

100%

90%

90%

90%

80%

70%

100%

100%

10/2000 to 06/2001NBC Studios. & TekSystems Burbank, CA.

Position: SMS Systems Administrator:

Administered a 1500 + end-user network environment. Maintain 60 + NT Servers, MS Access and SQL databases. Developed an Asset Management Tracking System in VB with MS Access on an SQL server, Assisted in the management in there Token Ring to Ethernet Conversion Project. I’ve used SMS Installer and scripting in my daily duties along with Wise Installer. Scripts from the corporate office are re-written to fit our network environment. Performed QA testing, Integration of MS Access Database and SMS for automation updates to database in relation to Asset Management. Developed internal Web Support Site called: InsideITwest.nbc.com. Assistant Novell Administrator, MS Access graphical customized reporting, I wrote the scripts for the actual desktop conversion (Process of converting a desktop system from Token to Ethernet. TekSystems used 13 technicians for the Token Ring conversion. These technicians were anticipated to go to every computer on NBC’s lot and convert the desktops to Ethernet and then track this information via pen and paper using custom formatted inventory discovery forms. Consequently having to enter all these discovery forms into a database using two Data Entry Clerks. My plan modified this in the form of using a database I programmed in MS Access, which makes this task easy and fast of programming a quick designable GUI making it easy for data entry on the fly. I recommended that each tech could go to the machine to be converted. First pull up the MS Access database using a pre-defined URL path to the program that starts the Access database program. Capture required information before conversion. After conversion, re-open the Access database, and capture the completed conversion of the machine. Once the conversion process is completed, we have now converted all machines and captured the required information for inventory and conversion status simultaneously. Eliminating the need for Data Entry Clerks all together. This plan benefited the project by allow the workflow process to complete sooner than the expected completion date. Upon completion of the conversion project, I took this Access database and integrated it with the SMS Site Server. Using SMS native discovery method to detect devices on the network that discovers converted desktops and updates the Access database. This database is also integrated with the same SQL database that the SMS Site Server uses. This provides an up to date database of asset inventory and status of devices on the network. During this portion of this project I was requested by management asking the question; can I build and bring into production enough Windows NT Print Servers to support 1300+ users and 200+ network printers in two weeks I formulated a plan and accomplished building 11 NT Print Servers, having them configured with appropriate print Queue ’s. 200+ print Queue’s was spread out over 5 Primary Print Servers and Duplicated over 6 Back Up Print Servers, in 9 days. I also took data from the Server Team and Network Team, that they provide to me in their own or what format they can get exported. This data comes from there Routers, Switches, Servers and any other devices they had on the network and whatever information they had on their own managed devices. I then took this information and compiled them all into to one format appropriate enough to import into MS Access, and migrated this information with the existing information that was previously in the database. This type of inventory database would have a ratio 50% of its data being automatically being updated by the normal operations of SMS (System Management Server).

Self-Assessments

SMS 2.0

Active Directory 2000

Windows Server 2000

VB Scripting

SQL Server 2000

Server Backup

MS Access – Asset Mgt

Ad-Hoc Reporting

%

100%

90%

90%

90%

80%

70%

100%

100%

11/1999 to 10/2000Paper-Pak Products Inc.San Dimas, CA.

Position: Assistant I.T. Manager - 3rd Level Support

Support Center assistant Manager, 1000 end-user desktop Support, VPN & Network Administration, Asset Management Database Administrator, Asset Management, SQL Server Administration, IS Purchasing Liaison, SQL Assistant Administrator, Systems Analyst, While working for Paper-Pak Products, “Formerly: Procter and Gamble” as a network admin and database administrator, my functions consisted of some 2nd to 3rd level support to remote user and internal 600+ end users. I traveled to their New Jersey site and took and assessment of their Novell 3.11 network. Took want every action necessary to correct whatever problems that existed. One issue was to correct this old database program called Forth-Shift which was a 16 bit application causing errors and systems hangs since the company put in new desktops in with the operation system of Windows NT. Set up a VPN tunnel at this New Jersey site back to the corporate office in San Dimas, California. Managed this site remotely from California until the site was retired which was the intended plan of the company. I then traveled to their Dallas site and set up a similar VPN Tunnel back to the corporate office same technology of SonicWall firewall with VPN technology. I also wrote a proposal requested management to formulate a workflow process for an asset management tracking system. I then programmed an MS Access/SQL program that tracks the Adds, Moves, and Modification or Changes to any Desktops or Laptop machines. This database contained information concerning each machine which consisted of  its location, device status, Purchase History, hardware that was purchased as add-ons to such machine, e.g. extra Ram or external zip drive etc. the user of the machine, the machine warranty as well as a ratio of it TCO. This database is also still in use by this company. I also used my home network as a test remote site for the company when needed for testing new equipment for some function that would need an actual off site test to provide real accurate test results for its primary function. I also took an already prewritten MS Access Project Management database program they had and integrated in with another MS Access program I wrote form them, which provided very detailed graphical reports on the Support process of the Incident Tickets, submitted to the Help Desk.

Self-Assessments

Active Directory 2000

Windows Server 2000

VB Scripting

SQL Server 2000

Server Backup

MS Access – Asset Mgt

Ad-Hoc Reporting

%

90%

90%

90%

80%

70%

100%

100%

04/1999 to 11/1999NOS Communications Inc. Los Angeles, CA.

Position: Help Desk Supervisor

Start-up Company Help Desk Supervisor

Project Administration

Purchasing Liaison

Dial-up Specialist

1200 end user network

Server and Desktop maintenance

Help Desk Organization

Lead on Inventory and Asset Management

Help Desk Services

Project Documentation

Dual network. NT & Novell

Self-Assessments

Active Directory 2000

Windows Server 2000

SQL Server 2000

MS Access – Asset Mgt

Ad-Hoc Reporting

Cable Drops & Setup

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90%

90%

80%

100%

100%

100%

08/98 to 04/1999Consultis Information Technologies.Los Angeles, CA.

Position: Contractor. Various Companies

Everen Securities Inc / GE Capital. Major rollout of Dell systems.

Installation of MS NT and Novell V.4 on Dell systems.

15 Site Roll out of Dell systems in California.

Systems Analyst, and Configuration Management.

Print Services Management

Arden Realty Inc. Y2K Upgrade.

Desktop Support for 100 systems.

Configuration Management.

Systems Analyst.

Installation of group ware software / cookie installations.
 

Self-Assessments

Windows Server 2000

MS Access – Asset Mgt

Ad-Hoc Reporting

DB Administration

%

90%

100%

100%

100%

10/1998 to 02/1999AT&T Worldnet Service.Burbank, CA.

Position Call Center Support Analysts

Call Center Technical Support (Phone Support).

Internet connectivity.

MS Access Design and Development.

Trained in Customer Service / ISO9000 Certified.

Dial-up connectivity.